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  • Top 5 Frequently Asked Questions
      • Where is my order?
        Track your order here

        Enter your order number.
        Pssst...It's on your order confirmation or dispatch email

        Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

        Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

        If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

        Northern Ireland

        Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

      • What payment types do you accept?

        We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Apple Pay (iOS only), Klarna, Clearpay, Giftcards and prepaid debit cards.

        Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

        When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      • What are the delivery options?

        FREE NEXT DAY DELIVERY*
        Hurry Ends Soon! Use code SAVE
        *Postcode Restrictions Apply. On orders over £10


        Delivery option Delivery times Delivery cost
        UK Standard Delivery 4 working days (Delivery days Monday to Saturday) £3.99 per order
        UK Next Day Delivery Next day if ordered before 10pm (Delivery days Monday to Sunday) £5.99 per order
        DPD Predict Delivery Select your preferred day and DPD will advise of the 1hour delivery window £5.99 per order

        Please note: postcode restrictions apply, for more details click here.

      • How do I return?

        Returns

        How do I return?

        UK RETURNS INFORMATION

          UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal​.

          You've got 28 days to send something back to us from the day you receive it.

          For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

        • 1

          Repack your items (These need to be unworn/unwashed/unused and with original tags).

        • 2

          Login to our returns portal by clicking the Start a Return button. You will need your order number and email/last 4 digits of your phone number.

        • 3

          Select your preferred return option (Print returns label at home or in store options).

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        START A RETURN

        FYI...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are FREE for premier customers.

        We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.

      • When will I receive my refund?

        On average a refund will take up to 14 days.

        If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

        We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

      • I don't have the invoice from my parcel, can I return?
      • I am outside of the returns policy, can I return?
      • I don't have the original packaging, can I return?
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number.
      Pssst...It's on your order confirmation or dispatch email

      Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

      Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

      If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

      Northern Ireland

      Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

    • Delivery options

      FREE NEXT DAY DELIVERY*
      Hurry Ends Soon! Use code SAVE
      *Postcode Restrictions Apply. On orders over £10


      Delivery option Delivery times Delivery cost
      UK Standard Delivery 4 working days (Delivery days Monday to Saturday) £3.99 per order
      UK Next Day Delivery Next day if ordered before 10pm (Delivery days Monday to Sunday) £5.99 per order
      DPD Predict Delivery Select your preferred day and DPD will advise of the 1hour delivery window £5.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Why is my order late?

      If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. Make sure you have your order number at the ready so we can help solve the issue as quickly as possible.

    • Missing item(s) from my order?

      Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the 'Contact Us' tab on this page and we’ll sort it for you.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

    • Can I cancel or edit my order?

      We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

    • Item out of stock?

      We keep up with the latest trends here at boohooMAN and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • My tracking is showing that my parcel is being returned to sender

      Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time, we suggest using an alternative address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection, if offered in your delivery location.

    • Do you ship to PO Boxes & BFPO addresses?

      In the UK we do not ship to PO boxes.

      BFPO addresses - For delivery to BFPO addresses, please ensure that the shipping country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only. Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

      You should address your parcel as follows:


      Service No Rank Name
      Unit/Regt
      Operation Name (If applicable)
      BFPO No
      United Kingdom

    • I won’t be home – can I choose a safe place?

      If your parcel is going to be delivered by Hermes then you can upload a picture of your preferred safe place and also leave the driver instructions via the “My Places” tool on the Hermes app.

      To use this simply download the Hermes app, set up an account and update your safe place in the “My Place” section of the app, you can also add your preferred neighbour for if you don’t have a safe place.

    • What if no one is in?

      A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.

      A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot.

      You can then contact them to arrange collection or to schedule a new delivery date.

    • Coronavirus (COVID-19) – Have any precautions been put in place?

      boohooMAN is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!

    • Can I change the delivery address on my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

    • My parcel is in the Republic of Ireland but I live in Northern Ireland?

      Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

  • Returns & Refunds
    • How do I return?

      Returns

      How do I return?

      UK RETURNS INFORMATION

        UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal​.

        You've got 28 days to send something back to us from the day you receive it.

        For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

      • 1

        Repack your items (These need to be unworn/unwashed/unused and with original tags).

      • 2

        Login to our returns portal by clicking the Start a Return button. You will need your order number and email/last 4 digits of your phone number.

      • 3

        Select your preferred return option (Print returns label at home or in store options).

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      START A RETURN

      FYI...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are FREE for premier customers.

      We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.

    • When will I receive my refund?

      On average a refund will take up to 14 days.

      If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

    • I don’t have the invoice from my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click Here>

    • I am outside of the returns policy, can I return?

      Unfortunately we cannot accept returns 28 days after the date of delivery.

    • International Deliveries

      For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

    • I don’t have the original packaging, can I return?

      No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. (With original tags/labels attached)

      Ready to Return? Click Here>

    • Can I return more than one order?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click Here>

    • I can't see the refund on my bank statement

      Your refund can show up in a couple of places:

      Normally it would show on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times).

      If it's not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date, depending on your bank’s processing time).

      If you still can’t see it, please get in touch on the 'Contact Us' form.

    • Can I exchange instead of a refund?

      Unfortunately, we don't offer exchanges. Simply return your item(s) and reorder a replacement. Your refund will be processed once we've received your unwanted items.

    • Have you received my returned item(s)?

      It can take up to 21 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund your credit/debit card. The funds should appear on your bank statement within 7 working days (how long depends on your card issuer).

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 21 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the European Economic Area. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

    • I have already returned some items from my order and paid £1.99, why are you charging me again?

      You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns cost, its best to return your items in one parcel.

    • I have received a faulty or an incorrect item, would there be a charge to return?

      If you have received a faulty or an incorrect item, please contact customer services. Click Here

    • I have an outstanding balance of £1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Paypal), how would I pay for this?

      As per our policy, returns are chargeable therefore the outstanding £1.99 charge on your BNPL invoice would need to be covered by you.

    • Returns Policy

      • Items must be returned within 28 days of receipt.

      • Items must be unworn/unused and unwashed.(Items must have all tags attached)

      • Pierced jewellery cannot be returned for health and hygiene reasons.(If seal is broken/tampered)

      • Grooming products, fashion masks and accessories cannot be returned for hygiene reasons.(If seal is broken/tampered)

      • Shoes must be tried on indoors.

      You must obtain proof of postage just in case your order is lost on its way back to boohooMAN.

      Your statutory rights remain unaffected.

    • How can I track my return?

      TRACK YOUR RETURN *button that links to the returns portal

      1. Log into the returns portal using the order number and email address/phone number relative to the return you are tracking

      2. Scroll down to the bottom of the products page to find “Returns history for this order”. A summary of your return will be displayed plus detail of the items returned

      3. If you’d like to see the return tracking status, click on the tracking number link shown in the banner just above your returned items This will take you through to the detailed tracking and you’ll be able to see when its been delivered back to us.

      Please note – It takes our DC a few days to process your return once its been received back. We’ll email you to let you know when its been processed and again when your refund is on its way to you.

    • TikTok Returns

      For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop.

  • Brexit
    • Will I need to pay duty or tax on my order?

      Duty and tax for all EU deliveries will be paid for by boohooMAN

    • The tracking shows that my parcel is in another country?

      We’re based in the UK and send orders to Europe via road or ferry which means your parcel may need to travel through other countries before being delivered to you. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

    • My parcel shows that it is being checked by customs?

      We’re based in the UK and due to leaving the European Union any orders being sent to Europe may need to pass customs checks (These checks may not always take place in the country that your parcel is being shipped to). This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

    • I don’t have a printer; how do I return?

      For some countries we offer a paperless returns option, if this is not available in your country the returns portal will provide you with a European address to send your items back to. Please log the items that you wish to return on our returns portal via the following link: https://boohooman.returns.international/.

    • Will I be charged export fees to send an item back from Europe to the UK?

      When sending an item back to us please ensure that you send this via our returns portal, this will provide you with our European returns address and will mean that you are not charged any export fees on the return. If you do not use the returns portal to send back your returns, you may be charged export fees which we will be unable to refund and your refund may be delayed.

  • Payments & Promotions
    • I have already returned some items from my order and paid £1.99, why are you charging me again?

      You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns cost, its best to return your items in one parcel.

    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Apple Pay (iOS only), Klarna, Clearpay, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Promotions & Discounts

      Who doesn't love a good deal on their favourite clothes? That's why we often have great promotions running on our website. Just remember, if you have one, you need to enter your discount/promo code when you check out as these cannot be applied to orders later. Make sure you sign up to our newsletters for exclusive offers .

      Having issues redeeming your discount code?

      • • Your code could’ve expired as we run offers for a limited time.
      • • Remember, you can only use one promotional code per order. If you enter a second code on top of one already used, this will cancel the original discount.
      • • Double check your delivery option. Some of our codes only work when you select a specific delivery option, such as our Next Day Delivery service.
      • • It’s a simple one, but be sure to check for typos.
      • • Make sure you’re only trying to apply the offer to products from the category on offer. Certain ranges are exempt from promotions, so this may be the case.
    • How do I use a gift voucher?

      Enter your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit ‘Apply’. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

      We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

    • Klarna

      PAY IN 3 PAYMENTS, INTEREST-FREE.

      Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh!

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK billing address
      4.  

      For a full list of FAQs please click here.


      Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.

      boohooMAN as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status. Late fees may apply. Terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 3 instalments]


      Customer Service

      For a full list of FAQs please click here.


      See here for further information about Klarna.

    • Clearpay

      Shop Now. Wear Now. Pay It In 4*

      Pay for your purchases over four automatic instalments, due every two weeks, interest free.

      If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Clearpay as your payment method at checkout.

      All you need is:
      A UK credit or debit card
      To be over 18 years of age
      A UK residents address

      Customer Service

      Clearpay Customer inquiries will be addressed by the Customer Support team here

      For a full list of FAQs please click here


      Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply.

      learpay Finance Ltd. Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply. Ensure you can make repayments on time. Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and they may pass unpaid debt to a debt collection agency.

      We encourage you to use Clearpay responsibly.


    • Quadpay
    • Payment Issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • • What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • • What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • • What payment method you were trying (e.g. PayPal, Visa)
      • • A description of the problem and what time the problem occurred
      • • If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohooMAN account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • ApplePay

       

      APPLE PAY – FAQ 

       

      You can now pay for your boohooMAN orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apply Pay*.

       

      How to Pay:

      It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

       

      Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay!

       

      Once the order has successfully gone through you will then be sent an order confirmation email.

       

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher. 

       

       

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. 

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

    • Gift Card FAQs

      Purchasing a boohooMAN gift card

      You can purchase boohooMAN gift cards here.

      The gift card will be sent via email to the chosen recipient for use on the UK boohooMAN.com website only.

      Gift cards can be purchased with a minimum value of £5 and a maximum value of £500. A limit of 5 gift cards can be purchased in one transaction.

      See full terms & conditions here.

      Looking for the best way to reward, congratulate or motivate your staff and customers? Look no further than boohooMAN corporate gift cards! Click here for our business orders page.


      Redeeming a gift card

      To redeem a gift card, head to checkout and enter your gift card number and pin in the gift card field, both of these can be found on your gift card email. This can be used alongside other payment methods.

      You have 12 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email. Gift cards are currently unavailable as a payment method on the app.

      Any digital GBP eGifts activated after 1st March 2023 will have an expiry of 12 months, anything prior to this will be 24 months. For any physical gift cards, please refer to the T&C’s on the back of the product.

      You can redeem a maximum of 5 gift cards in any transaction.

      If you’re having trouble redeeming your gift card, please get in touch here


      How do I check the balance on my gift card?

      You can check the balance of your gift card here. Alternatively you can check the balance at checkout.


      I haven’t received my gift card?

      If you've purchased a gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch here.


      Returning an item purchased with a gift card?

      If you decide to return your boohooMAN.com items, the original amount paid using a gift card will be added to a new gift card which will be emailed to the email address used on the order.

      See full terms & conditions here.


      I changed my mind, can I have a refund on the gift card I’ve purchased?

      Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value.

      If you have further questions, please get in touch here

    • Complete Savings

      What is Complete Savings?

      Complete Savings is an online membership programme ideal for people who shop online. As a member of Complete Savings you can access many cashback opportunities and discounts from retailers and service providers.

      You may have been given the opportunity to join the Complete Savings programme after completing an online purchase at BoohooMAN.

      Complete Savings members are able to claim an initial welcome reward and monthly cashback bonuses. Members can also claim 10% cashback at over 750 online stores, and earn up to 20% discount on gift cards.

      The first 30 days of Complete Savings membership are free of charge; this is so that users can trial the programme. After this free trial there is a monthly membership fee. The description completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. Users of the programme can terminate their membership at any time.

      You can also find more information at www.completesavings.co.uk.

      How can I contact Complete Savings?

      If you have any queries about your Complete Savings membership then contact our customer service team. You can get hold of them by phone, email or through an online contact form.

      Email: [email protected]

      Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm

      Online: Contact Form

  • Size Guide

      View our Size Guide here.

  • Contact Us


      Please check our FAQ page for help with most queries.

      Please include your order number when contacting us!
      We’re sorry but the Twitter customer service contact channel will no longer be available after 29th April. Any messages sent to us via Twitter after this date will not be responded to. Please get in touch with us using one of the below contact channels:

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